Cookie Policy
About Us
Reeds Rains is a trading name of: Reeds Rains Limited whose registered number is 02568254 and registered office is 2nd Floor, Gateway 2, Holgate Park Drive, York YO26 4GB.
We are committed to protecting your privacy. This Cookie Policy forms part of our legal information and sets out how we use cookies on our websites to help make your visits more effective.
What are cookies?
Cookies are small text files placed on your computer by websites and sometimes by emails. They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient. We use cookies to ensure that we are able to understand how our websites are used and to ensure that we can make improvements to the websites.
Cookies do not contain any personal or confidential information about you.
How we use cookies
We use cookies to ensure that you get the best experience from our website. The first time that you visit you will be asked to consent to our use of cookies and we suggest that you accept cookies being active on your device whilst you visit and browse our website to ensure that you experience it fully.
The types of cookies that we use
We use three types of cookies on our websites:
- Functional cookies that are essential for our website to work
- Analytical cookies that anonymously count interactions on our website
- Non-essential or tracking cookies that are used for marketing activities
Functional cookies
Functional session cookies and persistent cookies are necessary in order for you to use our website. These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our website, such as logging into My Reeds Rains.
Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.
Persistent cookies last beyond your visit to our website.
Analytical cookies
We use analytical cookies on our website. They enables us to track how popular our site is and to record visitor trends over time. These cookies do not contain any personal data but they may use your computer’s IP address to determine where in the world you are accessing the website from, and to track your pages visited within the site.
Non-essential cookies
These cookies are usually supplied by business partners and help us to filter out information that is not relevant to you. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
Cookies we use
Functional
| Title | Name | Description |
| Cookie Policy Consent Level | cookie_consent | This cookie tracks the cookie preferences so we know what we can and can't use. It is a persistent cookie. |
| Cookie Policy Acceptance | cookie_policy | This cookie tracks interaction with the cookie banner and what version has been accepted so we can show it again if anything changes. It is a persistent cookie. |
| Website Functionality | PHPSESSID | This cookie is essential for property search, My Reeds Rains and form functionality to operate. This cookie is a session cookie. It is deleted when you close your browser and expires after 1 day. |
| My Reeds Rains Saved Email | Remember_login_person | This cookie remembers the email address of users of our online account tool, My Reeds Rains, when they tick 'Remember me' on the log in page. It is a persistent cookie. |
| Website Security | __CFDUID | This cookie is set by a third-party web application firewall from Cloudflare to help maintain the security and performance of our website. Some traffic may receive a challenge to check if it is genuine and if it is, a cookie is set so the user isn’t challenged again. It is a persistent cookie. |
Analytical
| Title | Name | Description |
| Google Analytics | _ga, _ga_7NKLH2DF0Y | This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. The cookies collect information in a way that does not directly identify anyone and IP anonymisation has been enabled. |
| Hotjar | _hjid, _hjRecordingLastActivity, _hjCachedUserAttributes, _hjAbsoluteSessionInProgress, _hjTLDTest, _hjIncludedInSessionSample, _hjIncludedInPageviewSample, _hjSessionResumed, _hjFirstSeen, _hjSession_*, _hjSessionUser_*, _hjIncludedInSessionSample* | Hotjar is a feedback tool that we use to understand how our website is used and improve usability. It sets cookies to help us track behaviour across pages. The cookies are persistent and carry no personally identifiable information. |
| Convertize | get_top_level_domain, io.convertize.participation, io.convertize.collected | We use Convertize to run tests on the website to help us make improvements. The cookies are used to determine the inclusion of a device in an experiment and the expiry of experiments that a device has been included in. |
Non-essential
| Title | Name | Description |
| Facebook Pixel | _fbp,_fbc | This cookie is used by a buisness partner Realforce to retarget you on Facebook with properties that may be of interest. It is a persistent cookie. |
Accepting/blocking cookies on the website
As well as managing your cookies when you first enter the website, you can also manage them using the toggles below.
Accepting/blocking cookies using your browser
You can also accept or block any cookies from any website through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647 (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- https://help.opera.com/en/latest/security-and-privacy/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Please note that if you share the use of a computer, accepting or blocking the use of cookies will affect all users of that computer. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.
More information on cookies
For more information about cookies visit the Information Commissioner's website www.ico.org.uk.
Contact us
If you have questions or comments about our Cookie Policy, or you wish to exercise your data rights, please contact our Data Protection Officer by:
Email: dataprotection@lslps.co.uk;
Post: Data Protection Officer, Newcastle House, Albany Court, Newcastle Business Park, NE4 7YB; or
Telephone: 0191 233 4600.